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Privacy Policy

Privacy Policy

We respect your privacy and are committed to protecting your personal information while using Rides Flipping.

Effective Date • Sep 03, 2026

Rides Flipping (Pvt.) Ltd. (“Rides Flipping”, “we”, “us”, “our”) respects the privacy of individuals who use our website, mobile application, services and other authorized channels. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

1. Introduction

Rides Flipping (Pvt.) Ltd. (“Rides Flipping”, “we”, “us”, “our”) respects the privacy of individuals who use our website, mobile application, services and other authorized channels. This Privacy Policy explains how Rides Flipping may collect, use, store, process and share information in connection with its marketplace, advertising, verification, inspection, facilitation, product and automotive-related services. By using Rides Flipping, you acknowledge the practices described in this Privacy Policy.

2. Information We May Collect

Depending on the services used, Rides Flipping may collect information including:

2.1 Account Information

  • Name
  • Mobile number
  • Email address
  • Password or authentication information
  • Profile information
  • Account preferences

2.2 Vehicle & Listing Information

Where a user creates a listing, we may collect:

  • Vehicle make and model
  • Variant
  • Registration number
  • Chassis/frame information where required
  • Engine information
  • Mileage
  • Vehicle photographs
  • Asking price
  • Ownership-related information
  • Vehicle condition
  • Accident history
  • Registration status
  • Other information supplied by the user

2.3 Transaction Information

We may collect information relating to:

  • Services purchased
  • Orders
  • Payments
  • Transaction IDs
  • Invoices
  • Refunds
  • Boosts
  • Featured packages
  • Other service activity

Payment-card or banking information may be processed by third-party payment providers where applicable.

2.4 Verification & Service Information

Where required for a service, we may collect information relating to:

  • Vehicle inspection
  • Auction sheet verification
  • Insurance
  • Transfer
  • Registration
  • Finance
  • Ownership documentation
  • Other service-related documents

2.5 Communications

We may retain communications or information provided through:

  • Customer support
  • Calls
  • Messages
  • Chats
  • Emails
  • WhatsApp or other authorized communication channels
  • Service requests

2.6 Technical Information

When you use our website or application, we may receive technical information such as:

  • IP address
  • Device information
  • Browser type
  • Operating system
  • Application information
  • Usage information
  • Log information
  • Technical diagnostics

The exact categories collected may depend on the technology and services used by the platform.

3. How We Use Information

  • Create and manage accounts
  • Publish and manage listings
  • Provide Featured and Boost services
  • Process payments
  • Process orders
  • Deliver products
  • Conduct inspections
  • Perform auction sheet verification
  • Facilitate insurance
  • Facilitate transfer and registration
  • Facilitate finance applications
  • Manage customer support
  • Communicate with customers
  • Prevent fraud and abuse
  • Maintain platform security
  • Improve our services
  • Resolve disputes
  • Comply with legal requirements
  • Protect the rights, property and safety of Rides Flipping and its users

4. Listing Information

Information submitted for a public advertisement may be visible to other users. Customers should not publish unnecessary sensitive personal information in public listing fields.

Rides Flipping may remove or restrict information that violates platform policies or creates privacy, safety or legal concerns.

5. Sharing Information

Rides Flipping may share relevant information where reasonably necessary to provide a requested service. Depending on the service, information may be shared with:

  • Banks
  • Insurance companies
  • Insurance brokers or agents
  • Government authorities
  • Inspection providers
  • Verification providers
  • Payment processors
  • Rental companies
  • Vehicle dealers
  • Logistics providers
  • Mechanics or workshops
  • Technology/service providers
  • Other authorized service partners

Information will be shared only to the extent reasonably necessary for the relevant purpose, subject to applicable law and contractual or operational requirements.

6. Third-Party Services

Some Rides Flipping services depend on independent third parties. Examples include:

  • Payment gateways
  • Banks
  • Insurance providers
  • Government authorities
  • Inspection companies
  • Verification databases
  • Logistics companies
  • Other service providers

Those third parties may process information under their own policies and terms. Rides Flipping does not control the privacy practices of independent third parties.

7. Payment Information

Where online payment is available, payment processing may be performed by a third-party payment provider. Rides Flipping may receive transaction-related information such as:

  • Transaction status
  • Amount
  • Date
  • Payment reference
  • Order number
  • Payment method information

Customers should review the relevant payment provider’s privacy and security terms where applicable.

8. Fraud, Security & Abuse Prevention

Rides Flipping may use information to identify and prevent:

  • Fraud
  • Fake accounts
  • Stolen vehicles
  • Forged documents
  • Fake auction sheets
  • Payment fraud
  • Impersonation
  • Duplicate listings
  • Platform manipulation
  • Abuse
  • Other unlawful activity

Where legally permissible, information may be retained or disclosed when reasonably necessary to investigate or prevent such conduct.

9. Legal & Regulatory Disclosure

Rides Flipping may disclose information where reasonably necessary to:

  • Comply with applicable law
  • Respond to lawful government requests
  • Respond to court orders
  • Protect users
  • Investigate suspected unlawful activity
  • Enforce contractual terms
  • Protect the rights, property or security of Rides Flipping

10. Data Security

Rides Flipping will take reasonable administrative, technical and organizational measures intended to protect personal information against unauthorized access, misuse, loss or disclosure.

However, no internet transmission, electronic storage system or online platform can be guaranteed to be completely secure. Users are responsible for protecting their account credentials and should notify Rides Flipping if they believe their account has been compromised.

11. Data Retention

Rides Flipping may retain information for as long as reasonably necessary for:

  • Providing services
  • Maintaining business and transaction records
  • Resolving disputes
  • Preventing fraud
  • Complying with legal obligations
  • Enforcing agreements
  • Legitimate operational purposes

Specific retention periods may vary depending on the nature of the information and applicable legal requirements.

12. Cookies & Similar Technologies

Rides Flipping may use cookies and similar technologies to:

  • Operate the website
  • Maintain sessions
  • Remember preferences
  • Understand platform usage
  • Improve performance
  • Support relevant platform functionality

Where applicable, users may manage cookies through their browser or device settings. Disabling certain cookies may affect some platform functionality.

13. Marketing Communications

Rides Flipping may send service-related communications, including:

  • Account notifications
  • Transaction updates
  • Listing notifications
  • Service reminders
  • Security notifications
  • Customer-support communications

Where permitted and where applicable, promotional communications may also be sent. Customers may opt out of promotional communications through the available unsubscribe or communication-preference mechanism. Service and security communications may continue where necessary.

14. Children's Privacy

Rides Flipping’s services are intended for users who are legally capable of using the relevant services. We do not knowingly seek to collect unnecessary personal information from children. If a parent or legal guardian believes that a child has provided personal information improperly, they may contact Rides Flipping so that the matter can be reviewed.

15. User Responsibility

Users should ensure that information provided to Rides Flipping is accurate and lawful. Users should not upload:

  • Another person’s documents without authorization
  • Unnecessary sensitive personal information
  • Fraudulent documents
  • Misleading information
  • Information that violates another person’s rights

16. Your Privacy Requests

Subject to applicable law and reasonable verification requirements, customers may contact Rides Flipping regarding:

  • Access to their personal information
  • Correction of inaccurate information
  • Account-related privacy concerns
  • Withdrawal of certain optional communications
  • Questions regarding the processing of their information

Requests may be subject to legal, security and operational limitations.

17. Changes to this Privacy Policy

Rides Flipping may update this Privacy Policy from time to time. The updated version will be published through the Rides Flipping website or application. Users should periodically review the latest version.

18. Contact

For privacy-related questions or requests:

Rides Flipping (Pvt.) Ltd.

Email: support@ridesflipping.com

Phone: +92 326 6786666

Address: Office No. 10-R 46/4G, Ground Floor Rax Hotel, Akbari Niksan Road, Qila Gujar Singh, Lahore.

19. Governing Law

This Privacy Policy shall be interpreted in accordance with applicable laws of the Islamic Republic of Pakistan.